Return Policy

Our Return and Refund Policy

Thank you for shopping at Martovio.

We want you to have a positive shopping experience. If you are not satisfied with your purchase, please review the following return and refund guidelines.

1. 30-Day Return Policy

We offer a 30-day return period for eligible products.

You may request a return within 30 days after receiving your order.

To qualify for a return, items generally must:

  • Be unused, unworn, and in their original condition.

  • Include original packaging, tags, and accessories where applicable.

  • Be accompanied by an order number or proof of purchase.

  • Meet the eligibility requirements described in this policy.

Returns are subject to inspection and approval.

2. How to Request a Return

To initiate a return, please contact our customer support team.

Email: teddialethea8683@outlook.com

Include the following information:

  • Your order number.

  • Your full name.

  • The item you wish to return.

  • The reason for your return.

  • Relevant photographs if the product is damaged, defective, or incorrect.

Our team will review your request and provide instructions for the next steps.

Please do not send products back without receiving return authorization and the appropriate return instructions.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an incorrect, damaged, or defective product, contact us as soon as reasonably possible and provide a description of the issue along with supporting photographs when available.

We will review your request and offer an appropriate resolution, which may include a replacement, refund, or another remedy in accordance with applicable consumer protection laws.

4. Non-Returnable Items

Certain products may be excluded from voluntary returns for hygiene, safety, or other legitimate reasons.

Examples may include:

  • Personalized or custom-made products.

  • Perishable products.

  • Opened or used personal care products where return restrictions lawfully apply.

  • Products that cannot safely be returned.

  • Digital products or gift cards where legally permitted.

  • Other products clearly identified as non-returnable before purchase.

These exclusions do not affect statutory rights relating to defective, misdescribed, or otherwise nonconforming goods.

5. Return Shipping Costs

For voluntary returns due to a change of mind, customers may be responsible for return shipping costs, unless otherwise stated or required by law.

For verified defective, damaged, or incorrectly supplied items, we will arrange an appropriate solution, including applicable return shipping arrangements where required.

Please follow our return instructions before arranging shipment.

6. Refund Processing

Once your returned item is received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will generally be issued to the original payment method.

We aim to initiate eligible refunds within 10 business days after approval, unless a shorter period is required by law.

The time required for refunded funds to appear in your account may depend on your bank or payment provider.

Original shipping charges may be non-refundable for voluntary returns unless otherwise stated or required by applicable law.

7. Exchanges

If you would like to exchange an eligible item for a different size, color, or product, please contact our support team.

Exchange availability depends on product eligibility and stock availability.

In some cases, the most practical option may be to return the original item and place a new order.

8. Order Cancellation

If you need to cancel or modify an order, please contact us as soon as possible.

We will attempt to accommodate your request if the order has not entered a stage of processing or shipment that prevents changes.

Once an order has been shipped, cancellation may no longer be possible. The return procedures outlined in this policy may then apply.

9. Consumer Rights

Nothing in this policy limits or excludes any mandatory rights provided by applicable consumer protection laws.

Customers located in certain jurisdictions, including eligible consumers in the European Union, may have additional statutory cancellation or withdrawal rights.

Where such rights apply, they take precedence over conflicting provisions of this voluntary return policy.

10. Contact Information

For return requests, refunds, exchanges, or questions, please contact us.

Store Name: Martovio

Website: https://martovio.com

Email: teddialethea8683@outlook.com

Thank you for shopping with Martovio.